Privacy Policy

1. Overview

bgmatte (referred to below as "we") offers background removal in two modes: in-browser local processing and cloud API processing. This policy explains how we collect, use, and protect information under both modes.

2. Information We Collect

Free tier (in-browser local processing).Your images, videos, and GIFs are processed on your own device, are not sent to our servers, and we cannot access, view, or store them.

Paid tier (cloud API processing).To provide HD cloud processing, files you upload are transmitted and processed through our cloud infrastructure. After processing, source and output files are deleted within 24 hours and are not used for model training or any other purpose.

Account information.If you register or sign in, we collect the email, name, and avatar you provide, to maintain your signed-in state and sync your credits and subscription status.

3. How We Use Information

• •To provide, maintain, and improve the background removal service;
• •To process subscriptions, credit purchases, and refund requests;
• •To send service-related notices (such as payment results and subscription expiry reminders);
• •To prevent abuse and keep the service safe and stable.

4. What We Don't Do

• •We do not sell your personal information;
• •We do not use your files or personal information for ad targeting or user profiling;
• •We do not share your information with third parties beyond the scope described in this policy.

5. Third-Party Services

To operate the service, we use the following categories of third-party services, which process data only as necessary:

• •Payment provider — securely processes payment information for subscriptions and credit purchases;
• •Cloud infrastructure — provides file transfer, storage, and AI processing for the paid tier;
• •Sign-in verification — provides third-party account sign-in;
• •Analytics and security services — help us understand service usage and prevent attacks.

6. Cookies and Local Storage

We use cookies or local storage to maintain your signed-in state and remember your preferences. AI model files are cached in your browser's local storage so they load faster next time — this data exists only on your device. You can clear them anytime in your browser settings.

7. Data Security

We take reasonable technical and administrative measures to protect your data, including transmission encryption and access controls. But no method of network transmission or storage can guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your account information, and to ask us to delete file records related to you from cloud processing. To exercise these rights, contact us using the contact details below, and we will respond within a reasonable period.

9. Children's Privacy

Our service is for general users and is not directed at children under 13. If you are a child's guardian and find that a child has provided us with personal information, please contact us to have it deleted.

10. Policy Changes

We may update this policy from time to time. Material changes will be announced on this page, and continued use of the service means you accept the updated policy.

11. Contact Us

If you have any questions about this policy, please contact support@bgmatte.com。